For any questions or issues, please call our customer service center at 866-843-5042.

General Information

GoodSeats.com acts as an intermediary between buyers and ticket sellers, facilitating the purchase and sale of event tickets. GoodSeats.com is not directly involved in the actual transaction between buyers and ticket sellers. Tickets sold through our site are often obtained through the secondary market, and their prices may be above or below face value. By using Ticketstub.com, you agree to follow the terms outlined below. Violation of these terms may result in restricted access to the site.

Above Face Value

Tickets sold through CrazyTickets.co mare often resold in the secondary market at prices higher than face value. All ticket prices include additional service charges and handling fees as defined in each order. GoodSeats.comi s not affiliated with any performers, sports teams, or venues, and does not serve as a primary box office unless otherwise stated.

Orders

Orders placed through GoodSeats.com are fulfilled by our network of participating ticket sellers. Contact information for the ticket seller who fulfills your order will be provided upon purchase. If this information is lost, please contact GoodSeats.com for assistance.

All sales are final. Since tickets are one-of-a-kind items, there are no refunds, exchanges, or cancellations. If an event is postponed, tickets will be honored for the rescheduled date. If an event is canceled without a rescheduled date, contact the ticket seller for a refund.

Pricing

All prices are in USD unless otherwise stated. GoodSeats.com strives to provide accurate pricing information, but errors may occur. If a ticket's correct price is higher than the listed price, the ticket seller may cancel your order or offer the ticket at the updated price.

Taxes

Ticket prices on GoodSeats.com do not include local or state taxes. Ticket sellers may collect sales tax as required by law.

Credit Card Charges

Your credit card will be charged by the ticket seller fulfilling your order. If tickets are unavailable, your credit card will not be charged, or you will receive a full refund.

Event Listings

GoodSeats.com does not guarantee the accuracy of event information, including venue location, start times, or event dates.

Ticket Holder Behavior

By purchasing tickets, you agree to abide by all venue rules and policies. If you are ejected from an event due to behavior violations, you will be held responsible for any associated fines or costs.

Ticket Availability

Ticket availability is not guaranteed until you have the tickets in hand. Some listings may only represent available seats, not actual tickets.

Fraud Prevention

To protect against fraud, GoodSeats.com may request additional proof of identity for certain orders, such as a signed authorization or photocopy of a driver’s license or passport.

Shipping

All orders are shipped using the delivery method you selected. Most orders ship the same business day, but weekend or holiday orders may ship on the next business day. Orders placed close to the event date may require expedited shipping or will-call pickup.

International Shipping

For customers outside the U.S., international shipping rates apply.

Permitted Use

You are authorized to use GoodSeats.com to review event information and purchase tickets for personal use. Unauthorized use of the site's content is prohibited and may result in legal action.

Privacy Policy

GoodSeats.com collects and uses personal information to respond to customer inquiries and process orders. We do not sell or rent this information. We take precautions to protect sensitive data both online and offline.

Buyer Guarantee

GoodSeats.com guarantees that:

• Your tickets will be authentic and valid for entry.
• Your tickets will be delivered in time for the event.
• Your tickets will be as good as or better than those ordered.
• You will receive a refund if the event is canceled and not rescheduled.

For more details, visit our FAQ or contact Customer Service.