Frequently Asked Questions

Your Questions Answered About Buying Tickets and Seating

Are you new to buying tickets online for your favorite events? Here are a few tips to help you get the right tickets for any event—whether it's a sporting event, concert, or night at the theater.

How to Buy Tickets on GoodSeats.com

1. Visit GoodSeats.com
   Head over to GoodSeats.com. You’ll find links to featured events directly on the homepage. If your event isn’t listed, use the search bar at the top of the page. Enter the event name, click search, and you’ll see all available dates, venues, and cities for that event.
2. Select Your Event
   Once you’ve found the event, click “Available Tickets.” You’ll be taken to a page that lists all available tickets in real-time, and most pages will include an interactive venue map or seating chart.
3. Check the Venue Map
   Not sure where to sit? Check the venue map, which displays seating options like main floor seats, premium boxes, general admission, grandstands, orchestra seating, bleachers, and more.
4. Choose Your Tickets
   After deciding where you’d like to sit, browse the available tickets on the left-hand side of the page. You can sort listings by price, seat location, or premium options like VIP packages and meet-and-greets. Use the control panel at the top of the ticket list to filter your preferences.
5. Complete Your Purchase
   Once you’ve found the tickets that work best for you, select them, and you’ll be taken to the order form to finalize your purchase. Enjoy your event!

We receive a variety of questions regularly, and we aim to provide clear and helpful answers. If you have additional questions or need further clarification, please don’t hesitate to reach out. Our goal is to ensure you have a smooth ticket-buying experience and return to us for your future event needs! Please check back often, as we update the FAQ to provide the best possible experience on GoodSeats.com.

Popular Questions

Q: Why are there sections with no available tickets even though tickets haven't gone on sale yet?

A: Before general release, brokers may not have secured tickets for all sections. Our inventory is updated in real-time, so ticket availability can change as new tickets become available or are sold. Tickets are distributed to performers, players, venues, managers, advertisers, VIPs, and season ticket holders before the standard On Sale date, leading to variable availability when tickets go live.

Q: How can I find out the row number for the tickets?

A: The row number is listed in the ticket details. If you see a range like "A-G," it means tickets will be available in that section, but the exact row is not yet confirmed. Or if specifically stated on the sales pages, you will get those tickets. Many maps show the specific rows, so be sure to check the maps provided on the ticket pages.

Q: How many seats are there in a row in Floor 2?

A: To find out the number of seats in a row, call our customer service at +1 (888) 456-8499 or contact the venue directly. Venue contact details are provided at the top of the event listing.

Q: What is the process for ordering tickets?

• Find the event by browsing the site or using the search field.
• Select the tickets you want and the quantity needed.
• Click "Buy Tickets" and proceed to the order form.
• Review your order, click confirm, and receive a receipt with order details via email. Check your junk folder if it doesn’t arrive in your inbox.

Q: How can I tell if tickets are still available?

A: If tickets are listed in our inventory, they are available. Tickets are removed from the system as soon as they are sold. For high-demand events, availability can change quickly as tickets are bought.

Q: How are ticket prices determined?

A: Ticket prices are set by listing brokers based on their costs, with a standard markup. We aim to keep prices competitive and often lower than other secondary market sellers to ensure customer satisfaction and repeat business.

VIP Packages, Meet-and-Greets, and More

VIP packages vary depending on the artist or team. Perks may include:

• Reserved seating within the first 10-15 rows.
• Meet-and-greet opportunities with the performer or team.
• Personal photos with the artist or team.
• Exclusive merchandise and VIP parking.
• Pre- or post-show parties with food and drinks.
• VIP venue access for quicker entry and exit.

Always check the listing for specific details or call us for clarification before purchasing.

Final Thoughts on Seating

Where’s the best place to sit? It depends on your preferences and the type of event you’re attending:

• Concerts: Front-row tickets are great for those who want to be close to the performers and don’t mind standing. For a more relaxed experience, try tiered seats to the side of the stage for excellent sound and sightlines without crowd intensity.
• Theater: Sitting too close to the stage can cause neck strain. Seats 10 rows back or in the upper tiers often provide a better view of the entire stage.
• Sports: Choose seats that give you the best view of the action. Whether you want to sit on your team’s side or be closer to the field, court, or ring, check seating charts to find what works best for you.

For more questions, visit our FAQ section or contact us directly. We’re here to help you find the perfect seats for your next event!