Frequently Asked Questions

We receive a variety of questions regularly, and we aim to provide clear and helpful answers. If you have additional questions or need further clarification, please don't hesitate to reach out. Our goal is to ensure you have a smooth ticket-buying experience and return to us for your future event needs! Please check back since we are updating the questions as often as possible to make sure you have the best possible experience at GoodSeats.com

Q: Why are there sections with no available tickets even though tickets have gone on sale yet?

A: Before general release, brokers may not have secured tickets for all sections. Our inventory is updated in real-time, so ticket availability can change as new tickets become available or are sold. There are reasons that there seem to be so few when the On Sale date comes. We’ll try to explain briefly in the next paragraph.

What most people aren’t aware of is that event tickets are distributed to a variety of people and places before the standard On Sale date. For instance, the performers, players or teams are given a certain number of tickets for their own use first. Then,
the Venues, the Management teams of performers, teams, venues, advertisers and VIPs are given tickets for their own use.

Of course, there are season ticket holders that get their allotted tickets … which many of whom will select those games or performances they wish to attend and then list those tickets they aren’t using for sale on different secondary ticket sales sites.

Q: How can I find out the row number for the tickets?

A: The row number is listed in the ticket details. If you see a range like "A-G," it means tickets will be available in those sections mentioned, but the exact row is not yet confirmed. Rest assured; the tickets will be within that specified range. Or if specifically stated on the sales pages you will get those tickets. Many of the maps will show the specific rows so make sure to check the maps provided on the ticket pages.

Q: How many seats are there in a row in Floor 2?

A: The number of seats in rows is determined by the specific venue for the event. To find out the number of seats in a row, you can either call our customer service at ·  +1 (888) 456-8499 or contact the venue directly. Venue contact details are provided at the top of the event listing … you can also click on the venue name to see all the various events that will be happening there during the year.

Q: What is the process for ordering tickets?

• We've streamlined the ordering process for your convenience:
• Find the event you are looking for either from lists shown on the site
  and if not shown. Just go to the search field and do a search for the
  event you’re looking for.
• Once you’re on the event page you want to be on, make sure you select the exact date you want to attend the event, once on that page select the tickets you want.
• Once there, select the number of tickets you need, and you’ll be shown those events that have the number of seats that you need.
• Click "Buy Tickets” when you find what you want.
• You’ll be taken to the checkout page, complete the order form with your details and continue.
• Review your order on the confirmation page, then click the confirmation button if everything looks correct.

1. You’ll receive a receipt with your order number and event information, please check that closely and make sure it’s correct as soon as possible.
2. If not correct please contact our customer service details, and broker information (if applicable) will also be included.
3. A confirmation call will follow within 30-60 minutes during business hours if you don’t get one and please call the phone number at the top of the site, and your receipt will arrive via email shortly after.
4. Again, please check that for any info that doesn’t match your choice as soon as possible.
5. Please check your junk folder if you don’t see it.

Q: How can I tell if tickets are still available?

1. A: If tickets are listed in our inventory, they are available, we offer a real-time system.
2. Tickets are removed from the system as soon as they are sold.
3. For high-demand events, availability can change quickly, and tickets may no longer be available if another buyer completes their purchase in the meantime.
4. We also remove tickets that cannot be delivered in time for the event.

Q: How are ticket prices determined?

1. A: Ticket prices are set by our vetted listing brokers based on their costs.
2. Our goal is to keep our prices as competitive as possible and we do our best to make sure our tickets are lower than other secondary market sellers whenever possible to ensure our customer’s satisfaction and for repeat business.
3. We aren’t interested in just having our customers visit for that one order … our goal is to offer the best services, prices and offer the best customer interaction we can to form good relationships, loyalty and see you come back to GoodSeats,com for all your ticketing needs.

Q: How do you obtain the tickets listed on TicketStub.com?

A: Our partner ticket brokers source tickets from various places, including from other brokers, season ticket holders, fan clubs, teams, artists, leagues, Ticketmaster, Live Nation, and other resellers. All of our venders are vetted to ensure credibility, quality and to ensure our customers get the tickets they order or even better whenever that is possible.

Q: What does “does not include admission to event” mean?

A: This note indicates that the tickets are for pre- or post-event parties or special events, they are not for the main event itself. Separate tickets are required for the main event, there are times that you’ll be able to attend these additional events with the tickets purchased … but if that’s the case it will be clearly stated on listing. Please make sure you check closely when you see this listed.

Q: Do you offer military discounts?

A: Yes, we offer military discounts when possible. Please call us to make sure if not specifically stated on listing, and we’ll be happy to assist. We greatly appreciate the service of our military personnel.

Q: How will I receive my tickets?

A: Tickets are typically sent via FedEx 2-day shipping, which requires a signature upon delivery. For expedited needs, next-day FedEx delivery is available. E-tickets may also be emailed after order confirmation. If you’re traveling and need tickets sent to a different address, such as a hotel, please provide the address and check with the location to ensure they can receive the package. Or call us if you have any question about this.

Q: I thought this event was sold out at the arena.

A: We specialize in providing tickets for sold-out events as secondary market brokers. We can offer access to tickets and specific seating options that may be hard to find elsewhere.

Q: Are there handicap-accessible seats available?

A: We occasionally list handicap-accessible seats, but venues and promoters typically reserve these seats to ensure they are allocated to those who really need them. If you need handicap seating and don’t see them listed, please call our customer service number at the top of the website. We support this approach to ensure proper accommodation for veterans as we greatly appreciate their service and sacrifice for our country.

Q: Will my seats be together?

A: Seats purchased together will be next to each other unless otherwise noted. If seats are described as “piggybacked,” they will be in the row in front of or behind the others in your set.

Q: What does "LB" mean in the section number?

A: "LB" stands for "Lower Box."

Q: Can I make an offer on the tickets?

A: Unfortunately, we do not accept offers. Ticket prices are set, though discounts may be available with codes or coupons so if interested please email us or call us & ask.

Q: Can I know the specific seat numbers?

A: For security reasons and to prevent counterfeiting, specific seat numbers are not listed. However, our customer service team at 1-888-456-8499 can provide this information if needed.

Q: What does it mean when the tickets are on the aisle with the purchase of the entire group?

A: This means that the ticket set starts at the end of the aisle, so you won't need to climb over other attendees to reach your seats.

Q: Are there standing room only tickets?

A: Standing room only tickets will be listed as “SRO.”

Q: Do I have to pay for a child under one year old if they will sit on my lap?

A: This depends on the venue’s policy. Most venues do not charge for infants sitting on a lap, but it’s best to confirm with the venue directly. If you prefer, we can assist with this inquiry.

Q: Are tickets sent by mail?

A: No, all tickets are sent via FedEx and require a signature upon delivery. We do not use standard mail for ticket delivery. Or if they are listed as e-tickets you will receive them via your provided email address.

Q: Where can I get the tickets if they are not e-tickets?

A: For last-minute or non-e-ticket orders, you can pick up tickets at a local ticket office, business partner, or the venue. Be sure to bring your receipt and valid ID, though sometimes just the ID is sufficient.

Q: Are prices different on different sites?

A: Yes, prices can vary between sites due to different markups. GoodSeats.com strives to be as competitive as possible and often offers lower prices to ensure you return to us for future events.

Q: What are the best seats for viewing the game?

A: The best seats can vary depending on personal preferences, the venue, and the event. If you're unsure, call us, and we’ll help you find the best tickets for your needs.

Q: Do the most expensive tickets always offer the best seats?

A: Not necessarily. Ticket prices are influenced by various factors, not just seat quality. It’s worth exploring different options to find the best value. Our interactive maps allow you to view available seats and prices to help you choose. There will be times you find tickets listed in the same section and same row but there are dramatic differences in the price.

In most cases, using this example we recommend buying the less expensive tickets if you’ve checked the details and are told the same view is had from that row or section. We don’t want you to pay more for your tickets if there’s not a benefit by doing so. We value our customers and want them to get the best prices and have the best experience.

Q: How will I receive paperless tickets tied to a credit card?

A: For events with paperless tickets, the broker will meet you at the venue entrance to assist you. All sales are fully guaranteed, so there’s no need to worry

Q: Why does my ticket have someone’s name on it?

A: The reason you might see this is because we sometimes are selling tickets another person bought and for whatever reason they can’t attend the event. So, they list the tickets for sale. It will not make a difference for you … in cases when the venue require the initial buyer to be there … they will meet you at a designated gate at the venue to make sure you are provided entry to that event.